1. General Provisions

1.1 This privacy policy regulates the principles of collection, processing, and storage of personal data.
Personal data is processed and stored by SmarketingPro by using cloud solutions like Milchimp, Hubspot and other softwares that do CRM marketing, who is the controller of the personal data (hereinafter referred to as 'the controller').

1.2 For the purposes of this privacy policy, a data subject means the customer or another natural person whose personal data is processed by the controller.

1.3 For the purposes of this privacy policy, a customer means anyone who purchases goods or services on the controller's website.

1.4 The controller observes the principles relating to personal data processing provided by legislation and, among other things, processes personal data in a lawful, fair, and secure manner. The controller declares that personal data has been processed in accordance with the provisions of the legislation.

2. Collection, Processing, and Storage of Personal Data

2.1 The personal data collected, processed, and stored by the controller has been collected electronically, mainly via the website and e-mail. Personal data may also be collected via cookies, payment platforms, or chatbot services.

2.2 By sharing their personal data, the data subject grants the controller the right to collect, arrange, use, and administer, for the purposes defined in this privacy policy, the personal data that the data subject shares directly or indirectly when purchasing goods or services on the website.

2.3 The data subject is responsible for ensuring the accuracy and integrity of the submitted data. Providing knowingly false data is considered a breach of this privacy policy. The data subject is required to notify the controller of any changes in their submitted data.

2.4 The controller is not liable for damages caused to the data subject or third parties resulting from the submission of false data by the data subject.

3. Processing of Personal Data of Customers

3.1. The controller may process the following personal data of the data subject:

• Full name
• Email address
• Country of residence
• Phone number
• Payment information
• Cookies
• Work Position / Work Role

3.2 In addition to the above, the controller may collect publicly available data about the customer.

3.3 The legal basis for the processing of personal data is in accordance with Article 6(1) of the GDPR:
(a) Consent from the data subject.
(b) Processing necessary for the performance of a contract.
(c) Compliance with a legal obligation.
(f) Processing necessary for legitimate interests of the controller.

3.4 Personal data is processed for purposes such as:

• Processing payments
• Customer management
• Marketing activities
• Ensuring the functionality of online services

The data is stored no longer than necessary for the purposes for which it is processed.

4. Rights of the Data Subject

4.1 The data subject has the right to:

• Access and examine their personal data
• Obtain information on the processing of their personal data
• Modify or rectify inaccurate data
• Withdraw their consent to data processing

4.2. To exercise these rights, the data subject may contact customer support at: marketing@smarketing.pro.

5. Final Provisions

5.1. This privacy policy complies with applicable regulations, including but not limited to the California Consumer Privacy Act (CCPA) in the United States, as well as data protection laws in Latin America where relevant, such as the LGPD in Brazil.

5.2. The controller reserves the right to amend this privacy policy to reflect changes in applicable laws or business practices. Amendments will be published on the website.

5.3. For questions or concerns regarding this privacy policy, you may contact us at: marketing@smarketing.pro. This privacy policy complies with GDPR (Regulation (EU) 2016/679) and other applicable regulations.